Nuangjamnong, Chompu, Poonphon Suesaowaluk, and Taminee Shinasharkey. “Consumers’ Perception of E-Service Quality by Internet Service Providers: A Focus on Satisfaction and Loyalty”. RICE Journal of Creative Entrepreneurship and Management 5, no. 3 (December 15, 2024): 40–61. Accessed January 22, 2025. https://ricejournal.net/index.php/rice/article/view/133.